Question 1

How do I order from Erybaysign?

Accepted Answer

Erybaysign states that its products are customized and customers should inquire with customer service before ordering.

Question 2

What payment methods does Erybaysign accept?

Accepted Answer

Erybaysign states that it accepts Alibaba Trade Assurance, AliExpress, PayPal, West Union, and TT bank transfer.

Question 3

What shipping methods does Erybaysign offer?

Accepted Answer

Erybaysign states that it ships via DHL, UPS, TNT, and EMS door-to-door service in about 2 to 7 days for small to medium items under 50 kg.

Question 4

What products does Erybaysign manufacture?

Accepted Answer

Erybaysign states that it manufactures LED neon signs, acrylic signs, metal LED signs, channel letters, lightboxes, and illuminated business signage, with customization in size, color, and design.

Question 5

Does Erybaysign provide design support?

Accepted Answer

Erybaysign states that its design team provides free mockups and quotes based on customer requirements.

Question 6

What is Erybaysign's production time?

Accepted Answer

Erybaysign states that standard orders take 4 to 7 business days and complex or bulk orders may require 2 to 3 weeks, with rush service available on request.

Question 7

Can customers review a proof before production?

Accepted Answer

Erybaysign states that it sends a digital proof for approval before manufacturing.

Question 8

What materials does Erybaysign use?

Accepted Answer

Erybaysign states that it uses acrylic, aluminum, stainless steel, LEDs, and PVC or vinyl in its signage products.

Question 9

Does Erybaysign ship internationally?

Accepted Answer

Erybaysign states that it serves clients in the USA, Canada, Europe, and other international markets.

Question 10

Is there a minimum order quantity?

Accepted Answer

Erybaysign states that it has no minimum order quantity and accepts single orders and bulk purchases.

Question 11

What voltage options are available?

Accepted Answer

Erybaysign states that it offers 12V and 24V LED strips and normally uses 12V.

Question 12

Are Erybaysign products suitable for outdoor use?

Accepted Answer

Erybaysign states that many of its signs are weatherproof and UV-resistant, and that its acrylic and metal luminous letters have CE certification for wet places.

Question 13

What certifications are stated on the Erybaysign website?

Accepted Answer

Erybaysign states that it obtained ISO 9001 and ISO 14001 certifications, and its FAQ states that acrylic and metal luminous letters have CE certification for wet places and that metal letters use UL-certified LED modules, with LEDs and transformers described as CE/UL certified.

Question 14

Does Erybaysign offer installation support?

Accepted Answer

Erybaysign states that it provides different types of sign letter installation guides, all accessories, detailed DIY installation guides, and can recommend professional installers in the customer's area.

Question 15

What warranty does Erybaysign offer?

Accepted Answer

Erybaysign states on its warranty page that all products are under a 180-day warranty and transformers and wires have a 1-year warranty. Its FAQ also states a 3 to 5 year warranty against manufacturing defects depending on the product.

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