FAQS & Installation solutions
HOW TO ORDER
Since our products are customized, so please inquiry our customer service before ordering
PAYMENTS
We accpect Alibaba trade assurence, Aliexpress, paypal, westunion, TT bank transfer, etc.
SHIPPING
DHL, UPS, TNT, EMS (door to door service) —-2 ~ 7 days, suggest for small-medium items, less than 50kg.
INSTALLATION
We provide you different type of sign letters installation guide,and provide all accessories
MOST FREQUENTLY ASKED QUESTIONS
We have our own factory, and advanced machine including CNC, laser cut machine,welding machine, bending machine, etc.
ErybaySign can promise that all the products ordered by our clients are made by ourself, but also we will cooperate with other subcontractors to deal with special requirements
First of all, our products are produced under a strict quality control system, and the pass rate is much higher than the defective rate
Secondly, for defective batches, we will fix them and resend them to you, or send you a new product directly. We can discuss including new solutions according to the actual situation and improve your satisfaction
All of our acrylic and metal luminous letters come with a trusted CE certification for wet places. All of our metal letters are UL-certified LED modules. All letters are waterproof and all leds and transformers are CE/UL certified. We can also produce signs based on UL standards.
We are working with DHL and FedEx and it takes 3-5 business days.
For large quantities or sizes, we can also transport by air or sea. If you choose air, it usually takes a week, if you choose sea, it takes about a month.
In either case, we will provide you with the most economical and appropriate plan.
We have 12V and 24V 2 different led strips, but normally we use 12V.
All our products are customized and we only have the finished samples and sample box in stock.
All of our products are customized, so we don’t have price list.
We will quote based on your design, drawing and budget, similar as the product photo, if you have the vector file that would be great.
Accepted Payment Methods
![](https://erybaysign.com/wp-content/uploads/2023/02/citi-1.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/master-card-1.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/western-union-1.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/paypal-1.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/bank-transfer.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/visa-1.png)
Current Delivery Methods
![](https://erybaysign.com/wp-content/uploads/2023/02/DHL.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/TNT.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/ups.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/shipping-by-sea.png)
![](https://erybaysign.com/wp-content/uploads/2023/02/fedex.png)
CUSTOMER SUPPORT
Our team of sign experts are here to help you.
CALL US (86) 17754071828
8am-6pm Mon-Sat
(Anhui,China)
EMAIL CUSTOMER SUPPORT
General Products Questions
EMAIL TECHNICAL SUPPORT
8am-6pm Mon-Sat
(Anhui,China)
Please let us know your feedback
Wheather in regard with ERYBAY Products and technology, customer issue or concerns, and/or your recommendations and tips